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Sales Terms•

  • General informations

    These terms and conditions apply to the use of unimaticwatches.com websites. By using any part of these websites, and/or placing an order or requesting a catalogue or entering a competition on either website, you agree to be bound by these terms and conditions. You should note these terms and conditions can potentially change at any time, and it is up to you to check the terms and conditions regularly before ordering any products or other services in case there have been any changes. If you do not agree with the terms and conditions set our below, you should not use or access this website. If you have any queries relating to our terms and conditions, please contact us at [email protected] before placing an order.

     

    General information

    Your contact for purchases made through www.unimaticwatches.com or through telephone or in writing is with Caligola SRL and you undertake that all goods ordered by you are for your own private and domestic use and are not for resale. We reserve the right, at any time, to discontinue or change specifications, price, designs, features, models or equipment without incurring obligation.

  • Selling prices / VAT

    All prices indicated for products available via www.unimaticwatches.com are not inclusive of VAT (if applicable, this will be added during the checkout procedure) are stated in € (EUR). These are exclusive of delivery charges. The total cost of your order is the price of the products and services ordered (less any promotional discount, if applicable) and the delivery charges as set out in the checkout procedure.
    Where the order is for a delivery address outside the European Community (EC) such VAT will not apply.
    We reserve the right to apply VAT on orders that have a delivery address within the European Community (EC) at the time of despatch.

  • Taxes and duties

    We ship from Italy so for orders shipping outside EU payment of any duty, import tax and brokerage fees might be required, and they are full responsibility of the customer. We do not cover the cost of customs, duties, taxes and brokerage fees that are regulated and issued by your government. Unfortunately, these fees are beyond our control, and it will not be calculated in checkout. We recommend contacting your local customs office for information regarding these costs.

    You may be required to share your details of your Social Security Number or Tax ID, where this is required the Courier (FedEx or DHL) will contact you directly. We have no influence on this request if it’s asked.

    If the recipient refuses delivery of their order due to a customs charge your package will be considered abandoned and disposed of by the shipping carrier and therefore, your order is not eligible for a refund

    Orders that are not received by the recipient and therefore sent back will be deducted a shipping fee

    Once an order ships and is in transit, it is not possible to cancel the order

  • Promotional offer codes

    We may, from time to time, as part of a promotion or for other reasons, publish offer codes e.g. money or percentages off certain of our products or the value of your shopping basket. Unless specified, these codes will solely relate to the subject of a particular promotion and are not available to be used in conjunction with any other offer, price reduction or in respect of sale, clearance, nearly new or archive items and will not apply to postage and packaging charges.
    The codes will only be valid from the specified start and end date. No codes will be valid for retrospective use.

  • ASSISTANCE

    UNIMATIC® watches are entirely designed and assembled in Italy with the best materials and techniques to ensure the best performance and durability.

    To request a repair and receive support please email:

    [email protected]

    Please try to include pictures or videos to show the problem you’re facing if possible.
    Your UNIMATIC® watch is warranted for a period of twenty-four (24) months, from the date of purchase under the terms and conditions of this warranty. The international UNIMATIC® warranty covers material and manufacturing defects existing at the time of delivery of the purchased UNIMATIC® watch (defects). The warranty only comes into force if the warranty card is dated, fully and correctly completed and signed by an official UNIMATIC® dealer (valid warranty card). During the warranty period and by presenting the valid warranty card, you will have the right to have any defect repaired free of charge, with the only transport and insurance costs at customer expense.
    This manufacturer’s warranty does not cover: normal wear and tear and ageing, any damage on any part of the watch resulting from abnormal/abusive use, lack of care, negligence, accidents (knocks, dents, crushing, broken crystal, etc.), incorrect use of the watch and non-observance of the operating instructions provided, watch handled by non-authorized persons (for example for service or repair) or which has been altered in its original condition beyond UNIMATIC®’s control.
    Under no circumstances will UNIMATIC® be liable for any indirect or consequential damages of any kind.
    Any further claim against UNIMATIC®, for example for damages additional to the above described warranty is expressly excluded.
    The above manufacturer’s warranty is independent of any warranty that may be provided by the seller, for which he carries sole responsibility; does not affect the purchaser’s rights against the seller nor any other mandatory statutory rights the purchaser may have against the seller.

  • Returns

    If you are not satisfied with your purchase, you may return the product with the original receipt and original packaging within fourteen (14) calendar days of purchase.
    Please contact us at:

    [email protected]

    to obtain help on return procedures BEFORE returning any item.
    You have to pay the costs of returning the goods, and we warmly recommend to use tracking enabled shipping service such as major courier (UPS, DHL, Fedex, etc).
    All items need to be returned unworn, in their original packaging (including protective film/cover) and with a completed returns form. We don’t accept returns of stainless steel bracelets that have been disassembled/adjusted. If the watch is returned in perfect condition, but the strap has been used or marked, then a refund will only be granted on the watch.

    TRY ON:

    We understand buying online without trying it on could be tricky sometimes, so here’s our advice to you:
    We advise our customer to wrap the watch around their wrist instead of fastened it up. Essentially once the strap is fully fastened its worn.
    If any customer has ordered a watch on their wrist without fastening, this avoids the strap being marked.
    For any further inquiries please contact customer service.

  • Payment methods

    We accept major credit/debit cards through Paypal, Stripe, Amazon, Apple pay, Google pay. We do not store credit card details nor do we share customer details with any 3rd parties. You confirm that the payment account that is being used is yours.

  • Delivery

    We will deliver goods in accordance with the delivery option selected by you during the order process. The delivery period stated within which you receive your order is approximate.
    We ship from European Community (EC) , you may have to pay import duties and taxes, which is levied once a shipment reaches your country. You must meet any additional charges for customs clearance.
    Please note that customs policies vary from country to country. We recommend you contact your local customs office for further information. Please note international shipments may, from time to time, be subject to cross border inspections by customs authorities.
    Our delivery timeframe is under a week for shipping and the delivery companies we work with are UPS, DHL, FEDEX, GLS chosen according to the shipment destination.

  • Email policies

    We will send you e-mail will include order confirmations, renewal/expiration notices, despatch updates and other payment notifications.

  • Third party informations

    We cannot be held responsible for material held on third party websites or any other written material. The only prices that apply for Unimatic products are those stated in our material. We cannot vouch for the reliability of prices stated on shopping directories or, otherwise, through any other third party material.
    Intellectual property rights and trademarks
    ‘Unimatic’ is a trademark of Caligola Srl.
    VAT # IT 10846090966 – registered address: via Cappuccio 17, 20123 Milano